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Data Subject Rights
You have rights over the personal information we hold about you. This page explains each right, how to make a request, and what happens next.
Last updated: 10 November 2026
Your rights
You have the right to:
- Access: ask for a copy of the personal information we hold about you.
- Rectification: ask us to correct information that is inaccurate or incomplete.
- Erasure: ask us to delete your information where we no longer have a lawful reason to keep it.
- Restriction: ask us to limit how we use your information while a concern is looked into.
- Objection: object to us using your information for our legitimate interests or for direct marketing.
- Portability: ask for information you gave us in a commonly used electronic format.
- Withdraw consent: withdraw consent you have given, for example to receive updates.
Some rights apply only in certain circumstances. For example, we may need to keep client files for a period to meet our regulatory and legal obligations even if you ask us to delete them. If we cannot do what you ask, we will explain why.
How to make a request
Email [email protected] with "Data rights request" in the subject line, or write to us at Whytecroft Ford Ltd, Abbey House, 450 Bath Road, Longford, UB7 0EB. Please include:
- Your full name and contact details.
- Which right you want to exercise.
- Details that will help us find your information, such as your client reference or the dates you contacted us.
- If you are asking on someone else's behalf, their written authority for you to act.
What happens next
- We may ask you to verify your identity before we act on your request, to protect your information.
- We will respond within one month of receiving your request, or of confirming your identity. If your request is complex, we may extend this by up to two further months and will tell you why.
- There is normally no fee. We may charge a reasonable fee, or decline, if a request is clearly unfounded or excessive.
If you are not satisfied
If you are unhappy with our response, please let us know so that we can review it. You also have the right to complain to the Information Commissioner's Office. More information about how we use your data is in our Privacy and Cookies notice.