Accessibility

Our commitment

We aim for our website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA wherever reasonably practicable. WCAG is the internationally recognised standard for accessible websites. We test new pages before they go live and review the rest of the site regularly.

What you can do on this website

• Zoom in up to 200% without the text spilling off the screen.
• Navigate the main menus and forms using a keyboard alone.
• Use a screen reader. Pages use clear headings, labelled links and buttons, and text descriptions for meaningful images.
• Read body text with strong contrast against its background.
• Turn off movement. Animations are reduced or switched off if your device is set to reduce motion.

Known limitations

We are working to improve the following areas:

• Some older guides and PDF documents may not be fully accessible to screen readers.
• Some third-party tools, such as embedded videos, maps, review widgets and the cookie banner, are provided by other companies and may not fully meet our standards.

If you need information from one of these in a different format, please contact us and we will help.

Help using our services

If you have a disability or need support to use our services, please tell us. We can make reasonable adjustments, for example by communicating by telephone or email instead of a form, providing documents in a larger font, allowing more time, or arranging a consultation in a format that suits you.

Reporting a problem

If you have difficulty using any part of this website, or you think we are not meeting the standard described here, please contact us on 020 8757 5751 or at [email protected]. Tell us the page address and what the problem was, and we will aim to respond within 5 working days.

Changing settings on your device

Most browsers and devices let you change text size, colours and contrast, or have pages read aloud. AbilityNet's My Computer My Way explains how to adjust the settings on your own device.