Guide Services Terms and Conditions


Last Updated: 20.07.2023



​These terms and conditions govern the Guide Services including, Electronic Guide (E-Guide), Paper Guides, related information and guidance services ordered from us through our Website ( and services ordered from us other than our Website (to the extent that these terms and conditions relate to services ordered from us through the website or otherwise such terms and conditions shall be referred to as “Guide Services Terms and Conditions” and these Terms and Conditions together with the Website Terms of Use shall be referred to as the “Terms and Conditions”). You should understand that by using this Website you agree to be bound by the Terms and Conditions and by ordering any of our services through the Website or otherwise you agree to be bound by the Terms and Conditions.

Please read these legally binding documents carefully. If you disagree with the Terms of Use you must not use our website and if you disagree with the Terms and Conditions you must not order services through the Website or otherwise. ​​Please understand that if you refuse to accept these Terms of Use and Terms and Conditions, you will not be able to purchase any services from us.

These Terms and Conditions are in the English language only. You should retain a copy of these Terms and Conditions for future reference.

Whytecroft Ford is a specialised legal services provider that also sells individual legal, business documents and guides all related to legal documents to be used in India under Indian Law. We provide legal and business Guide(s), services and templates, it is the responsibility of the customer to ensure that the Guide or document packs purchased from us meet your individual requirements. 

These Terms and Conditions apply to both Paid Guide Services and Free Guide Services provided by Whytecroft Ford.

The documents, document packs, forms, information, Guides and/or material purchased from Whytecroft Ford do not constitute and are not intended to replace legal advice. We strongly recommend that proper legal advice is to be sought where the customer is unsure about the appropriateness or legal aspects of a document, form, information and material purchased from us.


(a)  NRI PAN Card E-Guide Service (PDF) & ,

(b) New PAN Application Video E-Guide Service for Foreign Citizen, guidance does not apply to Existing PAN card holders. 


Whytecroft Ford uses its best endeavours to ensure that all documents, forms, information and material contained within its website are correct and reflect the current law. We will try to rectify any errors within a reasonable time.

Whytecroft Ford, its directors and employees will not be held liable for any loss or damage of any kind arising from the use or inability to use this website and the documents, forms, information and material purchased from us, or where the customer relies on the information contained within this website.

No liability shall attach to Whytecroft Ford, its directors and employees for any loss or damage of any kind suffered as a result of errors or omissions in the contents of any documents, forms, information and material contained within this website.

It is the responsibility of the customer to ensure that any document, form, information and material purchased from us is appropriate for its intended purpose. We do not warrant that the document, form, information and material purchased from us will be fit for its intended purpose.

The documents, documents packs and information contained in this website do not constitute legal advice. Therefore we strongly recommend that you seek proper legal advice when using our services.


The Guide does not in anyway replace or supersede the official guidelines or requirements as set out by the Government of India, Income Tax Department. Neither does the E-Guide act on behalf of any of the former official bodies. The E-Guide is not endorsed in anyway whatsoever by any of the detailed official bodies. The E-Guide is a supplementary step by step descriptive set of information that intends to offer assistance in applying for (Form 49AA) Foreign Citizen, Overseas Citizen, NRI PAN online via the Protean eGov portal (self directed) only. The E-Guide is based on expertise namely, applications that have been successfully prepared for submission by Whytecroft Ford using Protean eGov only. Suitability of use of the E-Guide is at the sole discretion of the applicant. The E-Guide is a paid service provided by our firm. Approval in the allotment of PAN is solely under the jurisdiction of Income Tax Department Government Of India and its designated bodies. Whytecroft Ford Ltd maintains no responsibility in allotment of (Foreign Citizen) NRI PAN and our services or advise serve in a supplementary and preparatory capacity (only) between applicant and the said mentioned official bodies. The final decision of PAN allotment remains under the approval of the Income Tax Department, Government of India. The E-Guide is updated as and when required incoherence with the official bodies. The E-guide is not a substitute for professional advice and should be used in an informative capacity only. Examples in the E-Guide are simulated screen examples of the online application process; all rights remain with the original owner. For the purpose of the E-Guide, the applicant details provided in the E-Guide’s online PAN card application example sections are used in a fictitious manner and are based on dummy details, including name, address, contact and all associated applicant details. Any resemblance to actual persons, living or dead, or actual events is purely coincidental.

Eligibility for use of service

This service is for a Foreign Citizen (a non Indian passport holder) that requires an Indian Pan Card as set out by the parameters of the Government of India. No Pan card has been applied for by you within the last 30 days of confirming our service. You do not hold an existing Pan Card. Or any other eligibility complications coming to our awareness that this service may not be suitable for. If you do not meet the eligibility and have made payment in full for the service via our website, then you will be informed, a full refund will be issued deducting a £10 administrative cost. You will be duly notified. Eligibility checks will be carried out prior to any work commencing for the service.

Video E-Guide Password Validity

Once you receive your user link and password, your password is valid for 10 days only. Access will expire after 10 days from date of password receipt. 

Password Access & Use

You agree to keep your password absolutely confidential; it is for your use alone. You will not tell anyone else what your password is. You recognize accepting a password gives authorized access to confidential electronic information. If Your Password Becomes Known: If you suspect that someone else knows your password you must notify us on [email protected] and follow the instructions given to you. Responsibility for Losses: You are responsible for any and all uses of the Whytecroft Ford Services associated your password. We may at our option change the parameters for the password used to access the Online Service (“Password”) without prior notice to you. Should this happen, you will be duly notified within the 10 days of use of the service where required to do so.

Usage Per User

Access to the Guide is limited to a single user only.


The Guide fee is applicable per User.


You may not copy, reproduce, distribute, publish, display, modify, create derivative works, transmit any content in any way. Nor may you distribute any part of this content over any network, including local area network, sell or offer it for sale. Copying or distributing these works is expressly prohibited without written permission of Whytecroft Ford. © 2023 Whytecroft Ford.

Technical Use  

Whytecroft Ford holds no responsibility or liability for technical issues on any depositary portals or relevant Indian authority portals where any.


The failure by Whytecroft Ford to enforce at any time or for any period any one or more of the terms and conditions shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions.


If any provision of these terms and conditions shall be found by any court to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these terms and conditions which shall remain in full force and effect.

If any provision of these terms and conditions is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.


A Guide is a set of information or instructions that describes a particular process. It can be in electronic or paper format. For example, a paper book form (physical) or electronic form (E-Guide), such as video. An E-Guide, stands for “electronic guide.” The file type of an E-Guide maybe in PDF, Word, Video, Images or of a similar nature. An E-Guide may offer user friendly viewing options such as mobile, ipad, desktop.

Guide(s) Services; are all services included in a Guide.


A Guide is a set of information or instructions that describes a particular process. The Guide may include steps on how to carry out a necessary set of actions for a specific subject with an end purpose. A Guide works in the capacity of support or assistance on a particular subject. 


We endeavour to provide a high-quality service.  Keeping this in mind, we provide email support with most of our Guides. We reserve the right to refuse email support where it exceeds the allowed threshold with exceptions. A Guide is self limiting and by way of purchase of a Guide it is understood that it is a self directed service.

Complaints & Refunds

Under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 there is no right of refund or cancellation once a document or a document pack has been purchased. However, if you are dissatisfied with your purchase please contact us. We do our best to ensure that all complaints are dealt with within 24 hours, if you have a complaint please contact us at [email protected].

Jurisdiction and Governing Law

These terms and conditions shall be governed by and construed in accordance with English law. Any dispute, claim or matter arising out of, or relating to, these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.


Whytecroft Ford

Whytecroft Ford Ltd is a limited company registered in England and Wales under company no. 08381805. We offer professional advice and services in relation to UK Immigration and Indian Law matters. Our expert consultants have many years of experience in their fields.


Whytecroft Ford Ltd

450 Bath Road





T: 0208 757 5751

E: [email protected]


Immigration Law Practitioner's Association

© copyright – Whytecroft Ford Ltd 2023